A well thought out employee onboarding and training process will drive a highly efficient team. With almost zero manual intervention, ramp up onboarding journey to transform your team from day one.  

Accelerate your customer support agent onboarding process

All-inclusive onboarding training program to turn your new customer-facing agents into customer champions. Seekify provides a comprehensive workflow and training content to your support agents to ensure early start and long term success.

Simpler and faster onboarding of support agents in just 3 steps

Add your team

Customise and curate content

Automate onboarding experience

Import your team automatically from any CRM tool, start assigning onboarding training content to them on the platform. Because we know that you don’t just acquire the right people and leave it at that.

Build customized training modules or access preloaded knowledge base that involves customer support skills, competencies, and tools needed to serve your customers better.

Add or select triggers to auto assign content whenever a new agent enters your system.

All in one place to transform your customer-facing agents from day one

Content Library

Assessments

Reporting and Analytics

Upskilling

Integrated training platform for your organisational needs

Customize specific training modules or add content from the repository to train your agents with customer handling skills, Freshdesk tutorials, technical and soft skills

Make onboarding measurable through reports on agent and team level performance in terms of training content consumption.

Help new agents to achieve next level of performance by assessing their customer support skills and product knowledge

Auto-upgrade skills to agent profile once they consume the assigned training content and qualify the assessment 

Invest in simplified onboarding training to build a team that wins

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No more repeated and manual efforts

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Few of the many ways we can help you

Performance Led Training

Contextual Help

Quality Evaluations

KPI Intelligence